At IT Eye we pride ourselves not only on the level of support we offer, but also on our relationships with our clients, to the extent that we are known as ‘Geeks with personalities’ (by some)!

We offer a 4 hour response, although most calls are answered immediately or returned within the hour.

Support requests can also be logged through our helpdesk by emailing support@it-eye.co.uk or visiting the Helpdesk Portal.

We offer two types of contract, Reactive and Proactive, both are detailed on the following pages, but the reactive support is our standard support contract where you contact us if you have a problem.  Proactive support is where we monitor your systems, notifying you of problems we have resolved, hopefully before you are aware they have even occurred.

As a company we are very involved in Experts Exchange providing support to other IT companies and support staff throughout the world.  This also means that we have a multitude of additional experts around the world at our finger-tips should we get stuck on a problem and not be able to provide an answer straight away.

Being a Microsoft Partner too, we also have business critical support direct from their support staff should your systems or business require it.

One area where we differ from most other support companies is that we offer advice as well as support.  So, if you wanted to know how to do a mail merge in Word, create a particular formula in Excel or add signatures in Outlook, you can simply give us a call.

Our philosophy is that your time is important to you and why would you want to waste it looking for a solution to a problem that somebody already has the answer to.  If  we don’t know then we will find out, leaving you to carry on with something else.