In a nutshell if you notice a problem with your computer, peripherals or software you can give us a call.  If we are able to talk you through a solution straight away we will do so.  If the problem is more complex and we need to look at it, we can use our remote support tool to allow us to view your computer (as long as your Internet connection is working).

Once connected, we can then see first hand what the problem is and then take control of your computer to provide the solution for you.

One area of support we offer is being a go-between between any other support provider (3rd parties) you may have e.g. your broadband provider, Sage or Email provider.  What we have noticed over the years is that these companies try to baffle you with technology and get you doing menial tasks (from a numbered check list / pre-defined script) that doesn’t really help solve the problem but it makes you feel as if you are doing something constructive.

These providers also tend to pass the buck onto someone else and not take responsibility for problems that are clearly theirs.  We can help to point out that the problem is theirs to fix and make sure they do!

By running some checks ourselves, we are able to save a lot of time and effort and in some cases actually tell them what the problem is!

In other cases we are confident carrying out changes to the system and also know what impact making a simple change could have on the other computers in the office.