Support

At IT Eye we pride ourselves not only on the level of IT support we offer, but also on our relationships with our clients, to the extent that we are known as ‘Geeks with personalities’ (by some)!

We are proud of our prices and don’t believe in hiding them.
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IT Support That We Provide

We offer a standard 4 hour response, although any calls we are unable to answer immediately are usually returned within the hour.

We offer unlimited Remote / Telephone support to our contract customers and only charge extra if we have to visit on-site for anything support-wise that can’t be fixed remotely (and we will try very hard to make sure things are fixed remotely) or for any non-support related work such as a new computer installation or server migration etc.  We don’t charge for travelling time (up to an hour in each direction) either, unless you happen to work more than an hours comment away from our offices.

As a company we are very involved in Experts Exchange providing support to other IT companies and support staff throughout the world.  Alan was invited to the EE Core Conference in San Francisco in 2010 and met up with some of the top Experts around the world.  If required, we can draw on the sites top Experts, many of whom Alan knows personally, should we get stuck on a problem and are not be able to provide an answer straight away.  Working on Experts Exchange has essentially given us a very valuable insight into thousands of technical problems than the average person would never face in a lifetime and allows us to resolve many problems much quicker than we could have done without such experience.

Microsoft Managed Partner

Being a Microsoft Partner too (selected recently to be a Microsoft Managed Partner which puts us in the top 0.5% of all Microsoft UK Partners), we also have business critical support direct from their support staff should your systems or business require it.

Computer Support

We cover most aspects that relate to computers from problems relating to issues with cabling, problems with mail-flow, spam filtering, computers not booting properly, virus / malware removal and prevention as well as the ‘How do I do ….’ type questions.