Alan has spent the past 25 years continuously in IT Support starting with Novell Netware in 1989 and then switching to Microsoft products in about 1996.
He is predominantly self-taught on Exchange 2003, (having built his first Exchange 2003 server at home in 2004), Windows Server 2003 and all other Windows / Exchange operating systems released since.
Having been an employee, contractor and now business owner, Alan has seen IT from both the user’s perspective as well as from the ‘dark-side’ of the server room. This allows him to communicate to all users from the Office Junior, all the way up to Board-Level Directors.
Alan is one of the Top 40 Experts Globally on Experts Exchange and can be regularly found posting / helping people to answer their technical problems. This has helped Alan gain far more experience in all manner of problem solving than he would have faced in normal day-to-day support, which means he can answer most problems very quickly (although he isn’t superhuman!).
As a result of his work on Experts Exchange, his Blog Site and his article writing, he has been asked to help troubleshoot numerous Microsoft Exchange Activesync problems for customers around the globe. In addition to fixing Activesync problems, he has also completed several server migrations (SBS 2003 to SBS 2011 / Exchange 2003 to Exchange 2010 etc) all completed remotely with zero downtime in such places as Toronto and Kansas.
Sales / Marketing Director
Mark has been involved in IT support for the last 25 years, working for a large company supporting a number of leisure sites around the country. Prior to that he has had a variety of jobs ranging from a Lifeguard and Lifeguard trainer (no, those red trunks do not do him justice any more) through to managing a 1200 seater theatre.
Mark went self-employed in 1999 providing IT support and advice to small businesses, concentrating on desktop support. During this time he bought and ran an Internet Café for a number of years until finally meeting Alan and forming IT Eye Ltd
Mark’s experience in running and supporting businesses has helped him provide sensible business related support to his clients by understanding not only what the IT systems are capable of, but also how the business will integrate with it.
Mark’s key skills are desktop support, Office software and every day computer use. His role in the company is more concentrated on the accounts and business development, but he is always there to lend a hand when needed.
Shirley’s has been taken on to provide back office support, this involves answering the phone for all calls and trying to get you through to somebody straight away and ensuring the appropriate ticket is created to get you support as quick as possible.
Shirley can’t provide you with any support,but will gather as much information from you to assist the team in resolving your issue in the shortest possible time.
She will prepare quotes for you and manage your order from initial enquire through to installation, ensuring your order runs through smoothly.
She will also be the voice you hear should she need chase you for any outstanding invoices.